Gainsight

What Gainsight is used for

Customer success and expansion platform. Built for Mid-market–Enterprise teams.

Category

Customer Success

Primary use case

Customer success

Stated team fit

Mid-market–Enterprise

How to evaluate customer success software

Customer success software should help teams coordinate customer context, renewal work, and health decisions after the sale.

1. 1

   Health definitions

   Define the product usage, relationship, support, and commercial signals that matter for your customers.

2. 2

   Team workflows

   Test ownership, playbooks, alerts, tasks, and handoffs across customer success, support, and sales.

3. 3

   Customer data connection

   Confirm CRM, product, billing, and support data can be interpreted consistently in one workflow.

Pricing

Custom pricing

Customer success platform is quoted.

Confirm current plans, limits, and availability on the official vendor site before you buy.