Conversation Intelligence
Refract.ai
Conversation intelligence and sales coaching.
Custom pricingrefract.ai
Conversation intelligence and sales coaching
- Category
- Conversation Intelligence
- Use case
- Conversation AI
- Team fit
- Mid-market
What it is used for
Conversation AI
Conversation intelligence and sales coaching
Who it is for
Built for Mid-market teams.
Recording and consent
Confirm supported meeting systems, recording permissions, storage practices, and notice requirements.
Useful coaching signals
Test whether talk tracks, topics, and summaries surface moments a manager or rep can act on.
When it fits
Use it when
- Calls or meetings already happen on a supported system.
- Managers will review a coaching clip, not only a dashboard.
- Consent and recording rules are clear.
Skip it when
- The team will not listen back to conversations.
- Recording notice and storage have not been reviewed.
How to start
Record the right calls
Connect Zoom/Meet/Teams and your dialer. Start with discovery and demos.
Coach from moments
Tag a few talk tracks (pricing, competitor, next step). Review one call per rep per week.
Push notes to the CRM
Auto-log summary and next steps so the opportunity stays current.
Pricing
Listed price
Custom pricingquoted by the vendor
- Coaching platform is quoted.
Confirm current plans on Refract.ai before you buy. Prices checked 30 Sep 2026.
Recording and dialing rules vary by region. Confirm consent, notice, and storage with your legal and operations teams.
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